Refund policy

Last updated: October 31, 2026

We want you and your pup to love every FurrendlyFinds order. If something isn't right, we'll make it right.

How to request a refund

  1. Fill out our Refund Request form within 30 days of your order being delivered.
  2. Include your order number, the item(s), and the reason for your request.
  3. Our team will review your request and contact you within 24–48 hours. We may ask for photos of the item.

All refunds must be requested through the Refund Request form. Refunds are not issued automatically.

What happens next

  • Our team will work with you to resolve the issue as quickly as possible.
  • Any refund amount depends on the issue and is decided when we review your request.
  • You keep the product. There's no need to send anything back.
  • Approved refunds go back to your original payment method. Depending on your bank, it can take 5–10 business days to appear.

What's not covered

  • Shipping charges are non-refundable.
  • Requests submitted more than 30 days after delivery.
  • Damage caused by misuse, chewing, washing against care instructions, or normal wear.

Orders that never arrived

If your tracking shows no delivery, submit a Refund Request form and choose "Order never arrived." We'll work with you to track it down or make it right.

Questions

Have a question about this policy? Send us a request and we'll get back to you within 24–48 hours.